Sample Collection and Report Delivery NEW ERA Diagnostics offers sample collection services at our centers and through our home collection facility, ensuring convenience and reliability. Samples are transported under strict protocols to maintain quality and accuracy.
Turnaround Time The estimated delivery time for reports varies depending on the type of test or package selected. Routine tests typically have a 24-48 hour turnaround, while specialized tests may require longer processing times. Clients will be informed of the expected timeline at the time of booking.
Report Delivery Reports are accessible digitally through our website, app, or via email. Physical copies can also be made available upon request and shipped at an additional fee.
Shipping Charges For customers requesting hard copy reports, standard shipping charges may apply. The charges and estimated delivery timeline will be communicated during booking.
Delayed Delivery While we aim to meet all delivery timelines, unexpected delays can occasionally occur due to factors outside our control. We appreciate your patience and encourage you to reach out to our support team for any questions about report status.
Policy Modifications NED may revise the Shipping & Delivery Policy as necessary. Updated policies will be available on our website, and by continuing to use our services, you acknowledge acceptance of any changes.