Privacy Policy
Introduction NEW ERA Diagnostics (NED) is committed to protecting the privacy of our clients. Our Privacy Policy outlines how we collect, use, and safeguard personal information in compliance with the highest standards of confidentiality.
Data Collection We collect personal data such as name, contact details, and medical history to provide you with our services. Additionally, information like transaction records, IP addresses, and browsing data may be collected to improve our website experience and customer service.
Usage of Information NED uses collected information to:
Facilitate diagnostic services.
Process orders, reports, and payments.
Communicate updates or relevant health information.
Enhance website functionality and user experience.
Data Sharing and Security NED values your trust and shares personal data only with authorized entities such as healthcare providers and third-party service vendors bound by confidentiality agreements. We implement stringent security protocols to protect your data from unauthorized access, and periodic audits ensure compliance with industry standards.
User Rights You have the right to access, update, or delete your personal information. For any inquiries regarding our data policies or to exercise your rights, please contact our support team.
Policy Updates NED reserves the right to update the Privacy Policy at any time. Changes will be promptly posted on our website, and continued use of our services implies acceptance of these updates.
Terms & Conditions
Introduction Welcome to NEW ERA Diagnostics. By accessing our website and utilizing our services, you agree to the following Terms & Conditions. Please review them carefully, as they outline the terms under which NED offers services.
Service Scope NED provides diagnostic testing, wellness packages, and health-related services. Our services are intended to complement medical advice from qualified healthcare professionals but should not replace it.
Booking and Payment Bookings can be made through our website, app, or customer service. All payments are due upon booking unless otherwise stated, and NED accepts multiple payment methods for your convenience.
Limitations of Liability NED does not accept responsibility for any diagnostic inaccuracies due to improper sample collection or handling outside our supervision. The information provided by NED should be used alongside, not as a substitute for, professional medical advice.
User Conduct Clients are expected to provide accurate information and adhere to our guidelines during sample collection. Any misuse of NED’s services or non-compliance with our policies may result in service termination.
Amendments NED may revise these Terms & Conditions as needed. Updates will be made available on our website, and continued use of our services constitutes acceptance of these changes.
Cancellation & Refund Policy
Cancellation Policy NEW ERA Diagnostics offers the flexibility to cancel bookings if necessary. Cancellations must be made 24 hours prior to the scheduled service time. For cancellations made within this timeframe, a full refund will be processed.
Refund Policy Refunds for eligible cancellations will be initiated within 7-10 business days, depending on your payment provider’s processing times. If you cancel after the stipulated period, NED reserves the right to apply a cancellation fee.
Exceptional Circumstances Refunds may be considered on a case-by-case basis in the event of unforeseen circumstances, such as technical issues or force majeure events. Contact our customer support team to discuss specific situations, and we will assist you in processing any eligible refunds.
Modifications NED reserves the right to modify the Cancellation & Refund Policy. Any changes will be reflected on our website, and we advise clients to review it periodically.
Shipping & Delivery Policy
Sample Collection and Report Delivery NEW ERA Diagnostics offers sample collection services at our centers and through our home collection facility, ensuring convenience and reliability. Samples are transported under strict protocols to maintain quality and accuracy.
Turnaround Time The estimated delivery time for reports varies depending on the type of test or package selected. Routine tests typically have a 24-48 hour turnaround, while specialized tests may require longer processing times. Clients will be informed of the expected timeline at the time of booking.
Report Delivery Reports are accessible digitally through our website, app, or via email. Physical copies can also be made available upon request and shipped at an additional fee.
Shipping Charges For customers requesting hard copy reports, standard shipping charges may apply. The charges and estimated delivery timeline will be communicated during booking.
Delayed Delivery While we aim to meet all delivery timelines, unexpected delays can occasionally occur due to factors outside our control. We appreciate your patience and encourage you to reach out to our support team for any questions about report status.
Policy Modifications NED may revise the Shipping & Delivery Policy as necessary. Updated policies will be available on our website, and by continuing to use our services, you acknowledge acceptance of any changes.
These policies ensure transparency and help build trust with NEW ERA Diagnostics’ customers by clarifying expectations and procedures for privacy, terms of service, cancellations, and shipping.