Introduction
Welcome to New Era Diagnostics Private Limited. By accessing our website neweradiagnostics.in, you agree to be bound by these terms and conditions. Please review them carefully before using our services.
Services
New Era Diagnostics provides a range of diagnostic services. All information, reports, and consultations offered through the site are strictly for diagnostic purposes. They do not replace professional medical advice, diagnosis, or treatment.
User Obligations
You agree to use our website for lawful purposes and in a way that does not interfere with other users’ rights or restrict their access. Misuse of the website or its content is prohibited.
Appointment Scheduling and Payment
Appointments can be scheduled through our website, and payment can be made online. Pricing information and available services are subject to change without notice.
Intellectual Property
All content, including logos, images, and reports, is the property of New Era Diagnostics and is protected by copyright and intellectual property laws. Unauthorized use is prohibited.
Limitation of Liability
New Era Diagnostics is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services or website.
Governing Law
These terms and conditions are governed by the laws of Telangana, India, and any disputes will be subject to the jurisdiction of the courts in Hyderabad, Telangana.
Changes to Terms
New Era Diagnostics reserves the right to amend these terms at any time without prior notice. Continued use of the website after changes signifies acceptance of the updated terms.
Privacy Policy (PP)
Introduction
At New Era Diagnostics, we are committed to safeguarding the privacy of our patients. This policy explains how we collect, use, and protect your personal information.
Information We Collect
We may collect personal information such as name, contact details, health history, and payment details during service registration, appointment booking, and service use.
Use of Information
Your information is used to provide diagnostic services, communicate with you, process payments, and improve our services. We may also use anonymized data for research and analytical purposes.
Data Security
We use appropriate security measures to protect your personal information. However, please note that no transmission over the internet is entirely secure.
Third-Party Sharing
New Era Diagnostics does not sell or share your information with third parties, except for authorized service providers assisting with our operations or as required by law.
Your Rights
You have the right to access, correct, or request deletion of your personal information. Contact us at support@neweradiagnostics.in for assistance with your data.
Policy Changes
This privacy policy may be updated periodically. The updated policy will be effective as soon as it is posted on our website.
Cancellation and Refund Policy
Appointment Cancellation
Appointments can be canceled by contacting us at least 24 hours before the scheduled time. Late cancellations may be subject to a fee.
Refund Eligibility
Refunds are available for canceled appointments if the cancellation request is received 24 hours before the scheduled time. A nominal processing fee may apply.
Refund Process
Refunds are processed within 7 working days and will be credited to the original payment method.
Non-Refundable Services
Certain services are non-refundable once performed. Please confirm the refund eligibility of specific diagnostic tests before booking.
Contact for Cancellations and Refunds
For any queries or to initiate a cancellation or refund request, contact us at +91 9281032229 or email support@neweradiagnostics.in.